Understand Our Revisions & Refunds Policy

At Write My Essay Now, we are deeply committed to your academic success and satisfaction. We understand that clarity and transparency are paramount when engaging with an academic assistance service. That's why we've developed a comprehensive revisions and refunds policy designed to be fair, straightforward, and easy to understand. This policy outlines the procedures for requesting amendments to your completed orders and the specific circumstances under which a refund may be issued. Our goal is to ensure that every interaction you have with us is positive and that you receive a final product that meets your specified requirements and our high-quality standards.

We encourage you to read this policy carefully before placing an order. Familiarizing yourself with these terms will help ensure a smooth process and manage expectations effectively. Our customer support team is always available to answer any questions you may have regarding our revisions and refunds policy or any other aspect of our services. For a broader understanding of our operational framework, you might also find our How It Works page insightful.

Our Commitment to Your Satisfaction: The Revisions Policy

We strive for perfection in every paper we deliver. However, we recognize that sometimes adjustments may be necessary to fully align the work with your initial instructions. Our essay revision policy is in place to address such instances promptly and effectively.

Eligibility for Free Revisions

You are entitled to request free revisions for your completed order under the following conditions:

1. Adherence to Initial Instructions: The primary basis for a free revision is that your original instructions, as provided at the time of order placement, were not fully met. This includes specific guidelines regarding content, structure, formatting, sources, or any other explicit requirements you detailed in your order form.
2. Timely Request: Revision requests must typically be submitted within 14 days of the order's delivery date. For longer or more complex assignments (e.g., dissertations, theses), this period may be extended up to 30 days. We encourage prompt review of your paper to take advantage of this facility.
3. Consistency of Request: The revision request must be consistent with your initial order instructions. It should not introduce new requirements, additional sources not originally mentioned, or a significant change in the scope of the paper (e.g., requesting additional pages or a different topic).

Our aim is to ensure the paper you receive is precisely what you asked for. We believe in collaborative refinement, and our writers are dedicated to making the necessary adjustments to achieve this.

What Constitutes a Valid Revision Request?

A valid revision request clearly identifies discrepancies between the delivered paper and the original order instructions. Examples include:

• A specific point or section outlined in your initial brief was overlooked or not adequately addressed.
• The formatting (e.g., APA, MLA, Chicago, Harvard) does not match the style guide you specified.
• The number of sources used is less than what was requested, or the types of sources do not align with your requirements.
• There are demonstrable errors in grammar, spelling, or punctuation that affect the clarity and quality of the paper, beyond minor, isolated instances.
• The writer's interpretation of a specific instruction appears to have deviated significantly from your intended meaning, provided your original instruction was clear.

When submitting a revision request, please be as specific as possible. Clearly articulate which parts of the paper require amendment and how they deviate from your original instructions. Providing concrete examples or highlighting sections can expedite the revision process.

How to Request a Revision

Requesting a revision is a simple process:

1. Log in to Your Account: Access your personal dashboard on write-my-essay-now.com.
2. Navigate to Your Order: Locate the specific order that requires revision.
3. Submit Request: Use the designated "Request Revision" button or link. You will be prompted to provide detailed comments explaining what needs to be changed.
4. Provide Clear Instructions: Clearly list all the points that need revision. If possible, refer to specific page numbers, paragraphs, or sentences. Upload any supporting documents if they help clarify your initial instructions or the needed changes (ensure these supporting documents do not introduce new requirements).
5. Set a Revision Deadline: Indicate a reasonable deadline for the writer to complete the revisions. We will always try to accommodate your timeline.

Our support team may contact you if further clarification is needed regarding your revision request.

What is NOT Covered by Free Revisions?

While we aim to be flexible, certain types of requests fall outside the scope of our free revision service. These include, but are not limited to:

• Change of Scope: Introducing new requirements, topics, arguments, or instructions that were not part of the original order. This includes asking for additional pages, new research questions, or a different thesis statement.
• New Materials: Requesting the inclusion of specific sources or materials that were not mentioned in the initial order details.
• Subjective Preferences (if original instructions met): If the paper meets all initial technical and content requirements, revisions based purely on a change of mind or subjective preference that contradicts or significantly alters original clear instructions may not be covered.
• Editing of Customer-Provided Content: If you asked us to incorporate text you provided, we are responsible for its integration, but not typically for extensively editing or rewriting that specific pre-existing text unless it was part of the ordered service.
• Major Rewrites Due to Vague Initial Instructions: If the initial instructions were ambiguous or open to multiple interpretations, and the writer made a reasonable interpretation, a complete rewrite based on a new interpretation might be considered a new order or a paid revision.
• Requests After Expiration of Revision Period: Revision requests submitted after the designated free revision period (e.g., 14 or 30 days) has expired.
• Proofreading to a Higher Standard than Ordered: If you ordered a standard quality paper, requesting revisions to bring it to a premium/PhD proofreading standard is beyond the initial scope.
• Changing Core Arguments or Research Direction: Altering the fundamental direction or core arguments of the paper after it has been written according to the initial plan.

In such cases, if you still require these changes, they may be accommodated as a new order or a paid editing service. Our support team can provide a quote for such additional work.

Paid Revisions

If your revision request involves a change in the original scope of the order (e.g., adding more pages, changing the research topic significantly, or introducing new complex instructions after the writer has already completed the work based on the initial guidelines), it may be classified as a paid revision. Our customer support team will assess such requests on a case-by-case basis and inform you if any additional charges apply before proceeding. We always aim for transparency in these situations.

Turnaround Time for Revisions

The turnaround time for revisions depends on the complexity and extent of the changes requested. Minor revisions can often be completed within 24-48 hours. More substantial revisions may take longer. We will always provide an estimated timeframe when you submit your request and strive to return the revised paper as quickly as possible without compromising quality. We understand that you may have deadlines, and we will work with you to meet them.

Our Commitment to Fairness: The Refunds Policy

Our revisions and refunds policy is a cornerstone of our commitment to customer satisfaction and ethical business practices. While we are confident in the quality of our academic writing support, we understand that exceptional circumstances may arise where a refund is warranted. This section details the conditions under which you may be eligible for a full or partial refund.

It's important to note that we encourage all clients to first utilize the free revision process to address any concerns with their paper. Many issues can be resolved effectively through clear communication and revisions. However, if revisions do not lead to a satisfactory outcome under specific conditions, our refund process is available. For a comprehensive overview of all our service agreements, please refer to our Terms and Conditions.

Grounds for a Full Refund

A full refund may be considered in the following specific situations:

1. Order Cancellation (Before Writer Assignment): If you decide to cancel your order before we have assigned it to a writer, you are eligible for a full refund.
2. Non-Delivery of Order: If, due to unforeseen circumstances on our end, we fail to deliver your completed paper by the agreed-upon final deadline, and the delay is not attributable to late provision of necessary information or materials from your side, you may be entitled to a full refund. This does not apply if you have already approved and downloaded a version of the paper.
3. Confirmed Plagiarism: We guarantee originality. If your paper is found to contain plagiarism exceeding a minor, acceptable percentage (typically less than 10% for common phrases or properly cited sources, subject to academic conventions) as verified by a reputable plagiarism detection service (e.g., Turnitin, Copyscape – we may require the official report), and this cannot be rectified through revision, a full refund may be issued. We will conduct our own internal investigation upon receiving such a claim.
4. Major Quality Issues (Unusable Paper): If the delivered paper has severe quality deficiencies that render it fundamentally unusable for its intended academic purpose, and these issues persist even after reasonable attempts at revision (as per our revision policy), you may apply for a full refund. This requires substantial, objective evidence demonstrating that the core requirements of the order were not met despite the revision process. Such claims are subject to a thorough review by our Quality Assurance Department.
5. Accidental Duplicate Order/Payment: If you accidentally place and pay for the same order twice, you will receive a full refund for the duplicate transaction. Please notify us immediately if this occurs.

Grounds for a Partial Refund

A partial refund may be appropriate in certain circumstances where the service did not fully meet expectations, but some value was still delivered or costs were incurred by us. These situations are assessed individually by our Quality Assurance Department:

1. Late Delivery (Significant Delay): If your paper is delivered significantly past the deadline due to our fault (and not due to changes in your instructions, late provision of materials, or complex revisions requested by you), you may be eligible for a partial refund. The amount will be determined based on the length of the delay and the impact on your ability to use the paper. This typically applies if you still choose to use the paper.
2. Order Cancellation (After Writer Assignment but Before Completion): If you cancel your order after a writer has been assigned and has commenced work, a partial refund may be issued. The amount will be proportionate to the amount of work already completed by the writer and the proximity to the deadline.
3. Some Instructions Not Met (Post-Revision): If, after the revision process, some specific, minor aspects of your initial instructions are still not fully addressed, but the paper is largely usable and meets most core requirements, a partial refund may be considered. This acknowledges the discrepancy while also recognizing the work completed.
4. Significant Issues with a Portion of the Paper: If a distinct section of a larger paper (e.g., one chapter of a dissertation) has significant issues that cannot be resolved through revision, while other parts are satisfactory, a partial refund corresponding to the problematic section might be considered.
5. Lower Quality Level Delivered than Paid For: If you paid for a specific quality standard (e.g., Premium, PhD level) and our Quality Assurance Department determines that the delivered paper objectively falls significantly short of that standard and aligns more with a lower tier, a partial refund reflecting the difference in service level may be offered.

The specific percentage of a partial refund is determined by our Quality Assurance Department after a careful review of all aspects of the order and the claim.

Circumstances Where Refunds Are NOT Typically Issued

It is important to understand the situations where a refund request is generally not approved:

1. Change of Mind: If the paper is completed according to your initial instructions and meets our quality standards, a refund will not be issued simply because you changed your mind or no longer need the paper.
2. Subjective Grading or Instructor Feedback: Our papers are intended as reference and model answers to assist you in your own academic work. We cannot guarantee a specific grade, as grading is subjective and depends on numerous factors beyond our control, including your own participation in class and overall understanding of the subject. Refund requests based solely on a lower-than-expected grade are generally not approved, though we will always review instructor feedback for learning and improvement if it points to clear deviations from order instructions.
3. Failure to Utilize Revision Process: If you claim dissatisfaction but have not made reasonable use of the free revision period to allow us to address your concerns, a refund request may be declined. We strongly encourage using revisions as the first step.
4. Issues from Unclear or Contradictory Instructions: If the issues in the paper stem directly from ambiguous, contradictory, or incomplete instructions provided by you at the time of order, and the writer made a reasonable interpretation, a refund is unlikely. Clear instructions are key to a successful outcome. Our Essay Writing FAQ page offers tips on providing effective instructions.
5. Claims Without Verifiable Evidence: Refund requests must be supported by clear, objective evidence. Vague claims of "poor quality" without specific examples or substantiation are difficult to process.
6. Minor Errors Correctable by Revision: Occasional minor typos or grammatical errors that do not fundamentally undermine the paper's quality and can be easily corrected through a revision request are not typically grounds for a refund.
7. Approved and Downloaded Papers: If you have reviewed, approved, and downloaded the final version of the paper, it generally signifies your acceptance of the work, and subsequent refund requests are less likely to be approved unless a latent major issue (like confirmed plagiarism) is discovered later.
8. Use of Third-Party Editing/Rewriting: If you have had the paper edited or rewritten by a third party before raising concerns with us, it can make it difficult to assess the original quality delivered, potentially affecting refund eligibility.
9. Disagreement with Writer's Style (if technically sound): While we try to match your preferred style, if the paper is academically sound, well-researched, and meets all instructions, differences in writing style alone are not grounds for a refund.
10. Software-Generated "Quality Scores": Automated grammar or writing analysis tools (like Grammarly) can provide suggestions, but their scores are not definitive measures of quality and are not, by themselves, grounds for a refund. Our assessment is based on human review by our Quality Assurance team against the order requirements.

How to Request a Refund

If you believe your situation warrants a refund based on the criteria outlined above, please follow these steps:

1. Contact Customer Support: Reach out to our customer support team via email, live chat, or your account dashboard. Do this within 14 days of receiving your completed order or after the revision process has been exhausted.
2. State Your Case Clearly: Provide your order ID and a detailed written explanation of why you are requesting a refund. Be specific about which policy conditions you believe apply to your situation.
3. Submit Supporting Evidence: Attach any relevant documents that support your claim. This may include:
   • The paper in question, with problematic areas highlighted.
   • A copy of your original instructions.
   • A plagiarism report from a reputable source (if applicable).
   • Specific, constructive feedback from your instructor (if relevant and if it points to deviations from your original order instructions – please note our policy on grades).
   • Any correspondence related to revisions.
4. Cooperate with the Investigation: Our Quality Assurance (QA) Department will review your request. They may contact you for further information or clarification. Your cooperation is essential for a timely resolution.

Refund Processing and Investigation

1. Acknowledgement: We will acknowledge receipt of your refund request, typically within 24-48 business hours.
2. QA Review: Your case will be assigned to our Quality Assurance Department for a thorough investigation. This process involves reviewing the paper, your original instructions, any revision history, and all supporting evidence.
3. Investigation Timeframe: The QA review process may take up to 5-7 business days, depending on the complexity of the case. We appreciate your patience during this period.
4. Decision: Once the investigation is complete, you will be notified of the decision.
   • If Approved: The refund will be processed. Full refunds are typically returned to the original method of payment. Partial refunds may also be returned to the original payment method or offered as service credit, depending on the circumstances and your preference.
   • If Declined: We will provide a clear explanation for the decision, referencing this revisions and refunds policy.
5. Refund Transaction Time: Once a refund is approved and processed by us, it may take an additional 5-10 business days for the funds to appear in your account, depending on your bank or payment processor.

Important Considerations

• Quality Assurance Department: Our QA Department acts as an impartial mediator in disputes. Their decisions regarding revisions and refunds are based on a careful assessment of all available information and adherence to this stated policy.
• Communication is Key: We encourage open and prompt communication. If you have any concerns about your order at any stage, please contact us immediately. Early communication often helps resolve issues before they escalate.
• Academic Integrity: Our services are designed to provide academic assistance, model answers, and research support. The papers you receive are intended for reference and to guide your own learning. You are responsible for using our services in accordance with your institution's academic integrity policies. For more details, please see our Terms and Conditions.
• Policy Updates: Write My Essay Now reserves the right to modify this revisions and refunds policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically. Orders will be subject to the policy in effect at the time the order was placed.

Questions About Our Revisions and Refunds Policy?

We understand that policies can sometimes seem complex. If you have any questions or require clarification on any aspect of our revisions and refunds policy, please do not hesitate to contact our customer support team. We are available 24/7 to assist you and ensure you have a clear understanding of how we operate and how we protect your interests.

Conclusion: Your Trust, Our Priority

At Write My Essay Now, your trust and satisfaction are our highest priorities. This detailed revisions and refunds policy is a testament to our commitment to transparency, fairness, and providing high-quality academic writing support. We believe that by clearly outlining our procedures for revisions and conditions for refunds, we can foster a positive and confident relationship with all our clients. We are dedicated to resolving any issues that may arise in a professional and equitable manner, always aiming for your academic success. Thank you for choosing Write My Essay Now.