Money Back Guarantee

At Write My Essay Now, we are deeply committed to providing high-quality academic assistance that meets your specific needs and instructions. We understand the importance of trust and confidence when you choose an essay writing service. That's why we offer a transparent and fair Money Back Guarantee. This policy is designed to provide you with peace of mind, ensuring that your investment is protected and that we stand firmly behind the quality of our work and our commitments to you.

Our primary goal is your academic success and satisfaction. While we strive to deliver exceptional papers every time, we recognize that unforeseen circumstances or issues can occasionally arise. This Money Back Guarantee outlines the specific conditions under which you may be eligible for a full or partial refund, ensuring a risk-free experience when you decide to Order Now. We believe in clear communication and have detailed the scenarios and procedures below to avoid any ambiguity. Please read this policy carefully to understand your rights and the processes involved.

Our Core Commitments: The Foundation of Your Guarantee

Our Money Back Guarantee isn't just a policy; it's a reflection of the core principles that guide our service:

1. Quality Assurance: We employ qualified writers with expertise in various academic fields. Every paper undergoes a quality check process to ensure it meets academic standards and your specific requirements. Our guarantee backs this commitment – if the quality significantly deviates from what was promised and cannot be rectified through revisions, you may be eligible for a refund.
2. Originality: We guarantee that every paper delivered is 100% original and custom-written for you. We utilize plagiarism detection software to verify authenticity. Proven instances of plagiarism attributable to our writers are grounds for a full refund.
3. Timely Delivery: We understand the critical nature of deadlines in academic settings. We commit to delivering your completed order by the deadline you specify. Significant delays on our part, under specific conditions, may qualify for a partial or full refund.
4. Adherence to Instructions: Your instructions are the blueprint for our writers. We guarantee that the final paper will align with the requirements you provide in your order form. If we demonstrably fail to follow key instructions, leading to a paper that doesn't meet your needs, refund options are available.
5. Customer Support: Our dedicated support team is available to assist you throughout the process, including handling any concerns related to quality or potential refunds. We aim for a smooth and supportive customer experience.

Understanding these commitments helps clarify the purpose behind our money back guarantee – it's here to ensure we uphold our promises.

Detailed Scenarios for Refund Eligibility

Refunds are processed based on specific circumstances where our service commitments may not have been fully met. It's important to understand that requesting a refund initiates a review process by our Quality Assurance Department. Each case is assessed individually based on the provided evidence and the terms outlined below.

Order Cancellation

Life happens, and plans can change. We offer options if you need to cancel your order:

• Cancellation Before Writer Assignment: If you decide to cancel your order before we have assigned it to a writer, you are typically eligible for a full refund (close to 100%). A small processing fee might be withheld by payment systems, but we refund the entirety of the funds received by us.
• Cancellation After Writer Assignment but Before Work Commences: If a writer has been assigned but hasn't started significant work (usually within the first hour or so of assignment, depending on urgency), you may still be eligible for a substantial partial refund (e.g., 70-90%). This compensates the service for the administrative work involved and the writer for reserving their time.
• Cancellation After Work Has Commenced: If the writer has already started working on your order (researching, drafting, writing), a refund is generally not possible for cancellation requests. However, depending on the percentage of the deadline passed and work completed, a partial refund might be considered on a case-by-case basis (e.g., up to 50%). This acknowledges the writer's effort and time already invested. To understand our standard workflow, please review our How It Works page.

Late Delivery

We pride ourselves on punctuality. However, if we fail to deliver your order by the agreed-upon deadline, you may be entitled to a refund.

• Definition of Lateness: Delivery is considered late if the final, usable version of the paper is uploaded after the deadline specified in your order without prior agreement or justifiable cause (e.g., you provided necessary materials late).
• Minor Delays: Very short delays (e.g., a few minutes or an hour on a multi-day deadline) typically do not warrant a refund, especially if they don't impact your ability to use the paper. We might offer a discount on future orders as a courtesy.
• Significant Delays: If the delay is substantial and significantly impacts your ability to use the paper (e.g., you miss your submission deadline entirely due to our lateness), you may be eligible for a partial or full refund.
  • Partial Refund: If the paper is delivered late but you can still use it (perhaps for a later submission or reference), a partial refund reflecting the inconvenience caused by the delay may be offered. The percentage will depend on the length of the delay relative to the original deadline.
  • Full Refund: A full refund for lateness is typically considered only if the delay renders the paper completely unusable for its intended purpose (e.g., delivered days after a strict deadline).
• Exceptions: Refunds for lateness are not applicable if the delay was caused by factors outside our direct control, such as:
  • You failed to provide essential information or materials required to complete the order on time.
  • You did not respond promptly to writer or support team queries crucial for progress.
  • You requested significant changes to the initial instructions mid-process, requiring more time.
  • Technical issues on your end preventing download or access.

Quality Concerns

This is often the most complex area for refunds, as quality can be subjective. Our money back guarantee covers demonstrable failures to meet academic standards or your specific instructions.

• Failure to Follow Instructions: If the delivered paper significantly deviates from the core instructions provided in your order form (e.g., wrong topic, incorrect formatting style despite clear instructions, missing key sections), you should first request a revision. Revisions are free and are the primary way to address such issues. If, after reasonable revision attempts, the paper still fundamentally fails to meet the initial instructions, you can escalate the issue to our Quality Assurance Department for refund consideration. You will need to provide specific examples comparing the paper to your initial requirements.
• Poor Writing Quality: This refers to objective issues like excessive grammatical errors, awkward sentence structures, incoherent arguments, or a lack of depth inappropriate for the specified academic level. Minor, easily correctable errors typically do not qualify for a refund and should be addressed through revisions. If the writing quality is so poor that revisions cannot salvage the paper to an acceptable standard, a partial or full refund may be considered. Strong evidence (highlighted examples, specific critiques) is required.
• Subjective Dissatisfaction: We cannot guarantee a specific grade, as grading is subjective and depends on factors beyond the paper itself (e.g., professor's preferences, class participation). Refund requests based solely on receiving a lower grade than anticipated, or general feelings of dissatisfaction without specific, objective flaws, are generally not approved. Our guarantee covers the quality of the work delivered based on the instructions, not the eventual academic outcome.
• Dispute Resolution Process:
  1. Request Revision: Always use the free revision option first for quality concerns. Clearly explain what needs to be changed.
  2. Contact Support: If revisions are unsatisfactory or inappropriate for the issue, contact our customer support team.
  3. Provide Evidence: Clearly articulate the problems and provide specific examples, highlighting sections of the paper and comparing them to your initial instructions or standard academic expectations.
  4. Quality Assurance Review: Our QA team will conduct an impartial review of the paper, your instructions, your feedback, and the writer's work.
  5. Decision: You will be informed of the decision (revision offer, partial refund, full refund, or rejection of the claim with justification) within a specified timeframe (usually 3-5 business days, but may vary depending on complexity).

Plagiarism

We have a strict zero-tolerance policy towards plagiarism.

• Detection: All papers are checked for originality using reliable plagiarism detection software.
• Verified Plagiarism: If you detect plagiarism in the paper delivered by us and can provide a credible plagiarism report (e.g., Turnitin, SafeAssign, or a report from your institution) showing significant levels of non-original content copied from specific sources without proper citation, you are eligible for a full refund.
• Investigation: We will investigate the claim thoroughly. Minor matches (common phrases, properly cited quotes, bibliographic entries) do not constitute plagiarism. The plagiarism must be substantial and unattributed.
• Consequences for Writers: Writers found guilty of plagiarism face severe penalties, including termination.

Technical and Order Issues

• Accidental Duplicate Orders: If you accidentally place and pay for the same order twice, please contact support immediately. We will cancel the duplicate order and issue a full refund for it.
• Accidental Duplicate Payments: Similarly, if a technical glitch results in you being charged twice for a single order, notify us with proof (e.g., bank statement snippets showing both charges), and we will refund the duplicate payment promptly.
• No Suitable Writer Found: While rare, there might be instances where we cannot find a writer with the specific expertise required for a highly specialized or complex order. If this happens, we will inform you as soon as possible and issue a full refund.
• Failure to Deliver Paid Extras: If you paid for additional features (e.g., plagiarism report, abstract page, specific writer category, draft) and did not receive them, you are eligible for a refund corresponding to the cost of that specific feature. This usually does not warrant a refund for the entire paper unless the absence of the feature fundamentally undermines the order.

Circumstances Generally Not Covered by the Money Back Guarantee

Transparency requires us to also clarify situations where a refund is typically not granted:

• Grade-Related Dissatisfaction: As mentioned, we cannot guarantee grades. Refunds are based on the quality and adherence to instructions of the paper itself, not the final grade received.
• Minor Errors: Papers with minor grammatical errors, typos, or formatting issues that can be easily corrected through our free revision process are not eligible for refunds. We expect customers to utilize the revision facility for such corrections.
• Change of Mind / Instructions: If you change your mind about needing the paper after the writer has started, or if you significantly alter the instructions mid-way requiring substantial rework beyond the initial scope, a refund is generally not applicable. Additional payment might be required for scope changes.
• Approval of Order: Once you have reviewed the paper and formally approved it through your account dashboard or by explicit confirmation, it signifies your acceptance of the work. Refund requests after formal approval are generally not considered, except in cases of later-discovered plagiarism.
• Vague or Contradictory Instructions: If the initial instructions provided were unclear, ambiguous, or contradictory, leading to a misunderstanding by the writer, refunds may not be granted. We encourage clear and detailed instructions. Our support team or the writer may ask clarifying questions – prompt responses are crucial.
• Software-Related Formatting Issues: Minor formatting discrepancies caused by differences between software versions (e.g., Microsoft Word versions, PDF converters) are usually not grounds for a refund, provided the core content and structure are correct. We can usually assist in resolving such minor issues.
• Delayed Refund Request: Refund requests must typically be submitted within a reasonable timeframe after order delivery (e.g., 14 days). Requests made significantly later may be declined. This timeframe is specified in our Terms of Service.
• Use of the Paper: Accepting a refund implies that you relinquish the right to use the paper provided by us in any way. If evidence suggests you have used the paper (e.g., submitted it) after receiving a refund, we reserve the right to take further action.

How to Request a Refund: The Process

If you believe your situation qualifies for a refund based on the conditions outlined above, please follow these steps:

1. Contact Customer Support: Reach out to our customer support team via email, live chat, or your account dashboard. Do not initiate a chargeback with your bank or payment provider, as this complicates the process and may violate our Terms of Service.
2. State Your Reason Clearly: Provide your order number and clearly explain why you are requesting a refund. Refer to the specific conditions mentioned in this Money Back Guarantee policy.
3. Provide Supporting Evidence: This is crucial. Depending on the reason for your request, evidence might include:
   • For quality issues: Specific examples of errors, comparison with instructions.
   • For lateness: Order deadline vs. delivery timestamp.
   • For plagiarism: A credible plagiarism report.
   • For technical issues: Screenshots or relevant documentation.
4. Allow Time for Investigation: Our Quality Assurance Department will review your request, the paper, the writer's communication, and your evidence. This process typically takes 3-5 business days, but complex cases may require more time. We appreciate your patience.
5. Receive Notification: We will notify you of the outcome of the investigation via email. The notification will explain the decision (e.g., full refund approved, partial refund offered, request declined with reasons) and any next steps.
6. Refund Processing: If a refund is approved, it will be processed back to the original payment method used for the order. Please note that it may take several business days for the funds to appear in your account, depending on your bank or card issuer's processing times.

Revisions: Your First Port of Call

We strongly encourage you to utilize our free revision policy before seeking a refund for quality-related concerns. Often, issues can be resolved quickly and effectively through clear communication with the writer or support team. Revisions allow us to correct any deviations from your instructions or address specific areas you feel need improvement, ensuring the final paper meets your expectations. Requesting revisions does not preclude you from requesting a refund later if the revisions prove unsatisfactory in addressing fundamental flaws covered by this guarantee.

Protecting Your Information

Any information or evidence you provide during a refund request will be handled in accordance with our Privacy Policy. We treat all customer data with confidentiality and use it solely for the purpose of investigating and resolving your claim.

Our Commitment to Fairness

This Money Back Guarantee is designed to be fair to both our valued customers and our dedicated writers. It protects your investment when our service falls short of its promises, while also acknowledging the professional effort writers put into each custom paper. We handle every refund request with seriousness and strive for impartial resolution based on the terms outlined here and in our comprehensive Terms of Service.

Conclusion: Order with Confidence

Choosing Write My Essay Now means choosing a partner dedicated to your academic success. Our Money Back Guarantee underscores this dedication, offering you a safety net and demonstrating our confidence in the quality and reliability of our services. We aim for complete satisfaction with every order, ensuring originality, adherence to instructions, and timely delivery.

We believe this transparent policy fosters trust and allows you to use our services with greater assurance. If you have any questions about this guarantee or any other aspect of our service, please do not hesitate to contact our customer support team. Ready to experience reliable academic assistance backed by a solid guarantee? Order Now and let our experts help you achieve your goals.